Getting help
Start with Help inside WholeRun or WholeRun GO (press ?), the Theatre guide, and the user guide. To tell us about a problem or an idea, use Feedback › Report a problem or Suggest an improvement at the bottom of the screen (also in Help). It prepares an email with the details we need, shows you exactly what it says, and never includes your production unless you attach it. Email support is at contact@wholerun.app, in English. We aim to reply within 2 business days (U.S. Mountain time). We can’t open or repair your files unless you choose to send a copy.
What’s supported
- The current version of each program, and the version before it for 6 months after a new one comes out.
- Windows 10 and 11 for the Microsoft Store apps, and the browsers and computers listed under System requirements for the free WholeRun Viewer.
Updates
Updates fix problems and add features. The Microsoft Store apps update through the Store. Copies that don’t come from the Store can check wholerun.app for a newer version (it sends no information about you). Your production and show files keep working in newer versions; the programs upgrade them when you open them and keep your original until you save.
Refunds and purchases
Purchases, trials and refunds go through the Microsoft Store; see our Terms of Sale. For an invoice, several copies or a school discount, email contact@wholerun.app.
Security
If you find a security problem, email contact@wholerun.app with the subject “Security”. Please give us a reasonable time to fix it before sharing it publicly. We’ll credit you if you’d like.
If the programs are ever discontinued
Copies you have keep working, because they don’t depend on our servers. WholeRun production files are plain JSON, so they stay readable, and the free WholeRun Viewer opens them.